Discover Our Mindful Shopping
FAQs
Why do I have to make an appointment?
We’d like to encourage mindful shopping this season. By operating on an appointment basis, we are able to smoothly conduct contact tracing. With the limited capacity of guests in store, we can also maintain safety distancing measures that comply with the government’s regulations. In turn, you will also get a more comfortable experience exploring our space and shopping with us!
How does this work?
To book your visit to our store, simply create or log in to your OSN account. Select the location, date, and time you wish to visit. Let us know the total number of people we can expect — you can only bring up to 2 guests (including babies and children) for the trip as we have a limited capacity of guests allowed in-store. Each session is 45 minutes long. We will spend the remaining time in the hour to keep the space squeaky clean for our next group of guests!
When can I make a booking?
You're welcome to make a booking once a day, as long as we have slots available for you! We are open everyday from 10am to 8pm. The last slot of the day is at 7pm.
I’ve made a booking. What do I do now?
If you’ve successfully booked a visit to our store, you’ll receive a confirmation email in your inbox linked to your OSN account. This means we’ll be seeing you soon! On the day, present this email to our Brand Ambassador for verification. We kindly ask that you arrive 5 minutes before your scheduled appointment time for a smoother check-in process. We also encourage you to come no later than 15 minutes after your allocated slot as this may affect your shopping experience.
What if I turn up late?
If you are running late, we kindly request that you notify us as soon as you can via our social channels or drop an email to our Customer Experience team so we can keep the slot for you. Otherwise, we will be releasing your slot after 15 minutes of no-show to enable on-the-spot bookings.
Can I modify my booking?
Booking details are final once you've received your booking confirmation email. However, you are welcome to cancel your original scheduled appointment and book for the nearest available slot if you have a change in plans. This also applies to changes in the number of pax you are booking for.
What if your printed items run out?
Each OSN account holder is allowed to purchase a maximum of 2 printed and 2 solid pieces per design at each visit.
Am I able to transfer my booking to another OSN account?
All bookings are non-transferrable. If you aren’t able to make it to your scheduled appointment, you may cancel the slot and proceed to select the next best available timing for you.
Can I cancel?
We understand plans may change. For ease of mind, you are welcome to cancel your booking anytime before your scheduled appointment. All bookings are final thereafter. You are only able to make one booking per day. If you need any further assistance, reach out to us at customer@oursecondnature.com.
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