We accept returns of unused, unworn, unwashed, unaltered, and undamaged items
within 14 days from date of purchase*, provided that all original tags are attached.
All postal fees, customs duties and taxes for returns are to be paid by the customer.
For domestic returns: via post or through our pigeonhole at
Our Fulfilment Centre 970 Toa Payoh North, #05-06, Singapore 318992
Returns can also be done in-store or via our pigeonhole at
Our Second Home 43 Jalan Merah Saga, #01-66, Singapore 278115
For international returns, please address the returns to
Our Second Nature 970 Toa Payoh North, #05-06, Singapore 318992
Once we have verified your return, a Shop Credit refund will be issued to your account
at oursecondnature.com. Your Shop Credit will be valid for 90 days from date of issue,
and can be utilised partially or in full, in-store or online at oursecondnature.com.
Exchanges can only be processed in-store at Our Second Home, during your scheduled appointment.
All other returns will be processed between 3-5 working days, with the issuance of your Shop Credit refund.
Thereafter, you're welcome to utilise your Shop Credits to make a purchase of the new item.
*Applicable for purchases made from 29 July 2020.
Purchases made between 19 March to 28 July 2020 will have a 90 days return/exchange period.
Have a question? Leave us a note at firstname.lastname@example.org