Not the right fit?
Kindly send the item(s) back to us for a shop credit refund at Our Second Nature.
All returns are to be made within 14 calendar days from the date of purchase. Your shop credit refund will be valid for 90 days from the date shop credit was given. Shop credit is only applicable for use online.
Returns are applicable for all orders except items bought on sale, or items bought using any discount code and/or voucher.
All shipping costs and/or custom duties and taxes for returns are solely borne by the customer.
1. Fill in the returns slip
For returns, please state the Return Reason (A-H) on the flipside of this paper.
2. Check item
Check that the item has all tags and packaging intact, is unworn, unwashed, and in original condition.
3. Pack returns slip and item
Pack the item securely, including all the contents of the original packaging. Insert the returns slip and seal the parcel well.
4. Return your parcel
For Domestic/International Returns
You may return the package via your preferred trusted postal service to our warehouse at:
Our Second Nature
970 Toa Payoh North #05-06
All postal fees and and custom duties and taxes are borne by the customer. To ensure a successful return and shop credit refund, please include all contents that came with your parcel. The returned parcel remains in your care until it reaches our warehouse, and until we have verified the condition and content of the parcel. Where applicable, always keep all your postal service receipts and tracking numbers for verification.
Once we have received and verified your returned parcel, we will send you a notification email and proceed to issue you your Shop Credit refund.
In the event that the returned item(s) is/are not in suitable condition, or if any of the above fields are incomplete, the returned parcel will not be accepted and will be sent back to you, for which postal charges will apply. Terms and conditions may be amended without prior notice. Any commercial use, including reproduction, modification, and distribution of any content and/or product is not allowed without the consent of, and is actionble by Our Second Nature Pte. Ltd.
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*Items purchased online can only be returned to our office address as stated above in exchange for Shop Credit. Purchases made online will not be accepted for returns/exchanges at any offline retail locations.