FOR IN-STORE OR ONLINE PURCHASES
You may return your item(s) to exchange for a new piece of similar value or higher, or opt for a Store Credit refund at any of our retail locations:
Our Second Home
43 Jalan Merah Saga
Chip Bee Gardens
Our Second Hangout
(pop-up till 24 Feb 2019)
4 Ann Siang Hill
Item(s) must be returned within 14 days of purchase, in original condition with tags on, and presented with the original invoice.
We will not be able to process your returns or exchange otherwise.
FOR ONLINE PURCHASES
Follow these steps to return your item to our warehouse for a Store Credit refund:
1 Check item
Check that the item you wish to return still has all tags, is unworn, unwashed, and in its original condition.
2 Fill in the returns slip
Please state the Return Reason (A-H) on your invoice.
3 Pack returns slip and item
Pack the item securely in your preferred packaging. Insert the returns slip and seal the parcel well.
4 Return your parcel to our warehouse
You may return the package via your preferred postal service or drop it off at our warehouse:
Our Second Nature
970 Toa Payoh North #05-06
Registered mail is highly recommended, as Our Second Nature will not be responsible for any packages that are lost or damaged upon return.
All postal fees and and custom duties and taxes are borne by the customer.
Drop-off returns are only accepted Mondays to Fridays, between 11am to 6pm.
Return items have to reach us within 14 days of purchase.
5 Wait for our email
When your returns is processed and completed, we will email you the Store Credit refund.
Your Store Credit refund will be valid for 90 days from the date of issue. Store Credit is applicable for use in stores and online at www.oursecondnature.com.
Have something else you would like to say?
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